RETURNS, REPLACEMENT AND EXCHANGE
RETURNS – REPLACEMENT
We guarantee to replace or, if out of stock refund, faulty items. Simply notify us within the 3 days of delivery of the goods, we may ask you to take photograph of the damage and email it to us as proof and we can then send out a replacement faster.
If a Courier delivery arrives damaged or crushed, please do not sign for it or sign for it only as damaged container, let us know within 24 hrs, so we may arrange for the courier to collect the damaged item and return it to us.
RETURNS – EXCHANGE
When returning an item for exchange, please call or email to check we have the item you want in stock and we can reserve the item for you and issue you with a returns number.
Exchange items must be returned ‘as new’ with all original labels and packaging included. Please mark clearly what you would like as a replacement on the returns form or a covering note.
Once we have received your return and processed your exchange, if there is any difference due we will contact you before despatch.
Return costs cannot be refunded, but we will send out the exchanged item free of charge.
If you need the exchange item in a hurry then we would suggest you place a new order which we can then despatch straight away. Once we have received the returned item we will refund the item cost back to your original order payment method.