Products are delivered to the address specified by the customer on the order.
The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package.
Unfortunately we cannot be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
DESPATCH AND DELIVERY
We despatch all orders within 7 days.
DESPATCH AND DELIVERY – UK DELIVERY
Our delivery costs are regularly reviewed to keep prices as low as we can, prices shown in the checkout and customer service are subject to change.
Please be assured we keep the delivery and packaging costs as low as possible, while assuring your order is delivered safely.
CURRENT UK MAINLAND DELIVERY CHARGE SUMMARY
Standard Delivery is £4.99
If a Courier delivery arrives damaged or crushed, please do not sign for it or sign for it only as damaged container, let us know within 24 hrs or the next working day so we can resolve the issue.
DESPATCH AND DELIVERY – INTERNATIONAL DELIVERY
- European Delivery is £14.95
- Worldwide Delivery is £19.99